The Assertiveness Workbook Quotes

“•Reward is much more effective than punishment. If we want to encourage changes in someone’s behavior, we are more likely to succeed by focusing on their positive actions than by criticizing their negative behavior.”
― Randy J. Paterson, The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships

“For one week, don’t agree to anything until you’ve said to yourself, That’s a request. I can choose to say yes or no. Then, let yourself respond or put off a response until you’ve had time to think.”
― Randy J. Paterson, The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships