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Judgment: How Winning Leaders Make Great Calls Judgment: How Winning Leaders Make Great Calls by Noel M. Tichy
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“Brad Anderson, the CEO who took the reins in 2002, and his leadership team framed and named the judgment as becoming “customer-centric,” that is, understanding the value propositions for segments of customers and then being able to tailor product and service offerings to fit their individual needs.”
― Noel M. Tichy, Judgment: How Winning Leaders Make Great Calls
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