Creating Magic Quotes

“a workplace can look as diverse as the United Nations, but if the employees are not truly respected, not truly valued, not truly involved, and not truly treated with dignity, what you have is a great photo opportunity, not real inclusion.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“We’ve always done it that way” could mean that you’ve been doing it wrong all along.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“People will not be committed to your leadership unless they can trust you as a competent professional and respect you as a person of good character.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Many people talk about having a business life and a personal life, but in reality you have only one life, and the best leaders are passionate about everything in it. 2.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Good leaders are humble enough to admit what they don’t know, and great leaders are constantly looking for new information.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Todo eso tiene una importancia enorme, por supuesto, pero lo que de verdad crea la magia es un extraordinario servicio.”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“tratar a los Invitados como amigos cercanos, superar sus expectativas y ofrecerles la mejor experiencia turística de sus vidas.”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“10. Olvide la cadena de mando Los días de la cadena de mando vertical en las empresas han pasado a la historia. Los líderes que todavía siguen este modelo de gestión están condenados al fracaso, porque las rígidas estructuras”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“The bottom line is this: No matter what kind of company you run, your people are your brand; if you don’t have good people, no amount of marketing, advertising, or PR will make up for it. This is why it is crucial for you as a leader to learn how to hire, promote, and nurture the very best people out there. Trust me, it pays off in both employee satisfaction and measurable business results.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“«en tiempos de cambios drásticos, los que aprendan heredarán el futuro».”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“Lección: los buenos líderes tienen la suficiente humildad para admitir lo que no saben, y los grandes líderes buscan constantemente nueva información.”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“«No es la magia lo que hace que todo funcione sino que es nuestro modo de trabajar lo que origina la magia».”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“6. Rethink the meeting structure. One typical symptom of a flawed organizational design is too much time spent in meetings. If your employees complain about useless meetings or meetings that last too long, you may want to rethink the contents of the meetings, how often they are being held, and who is being included.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“it simply, all people want exactly what you want. You want to be included, listened to, respected, and involved, don’t you? You want to be asked your opinion and have it taken seriously. You want to feel valued. And you want to be known as an individual and treated as such. Well, so does everyone else. That’s why great leaders make sure that everyone in the workplace—no matter the rank or position—feels included and no one feels left out.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Behave as if you’re always onstage, because in a way, you are.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“try. Just close your eyes and imagine coming to your workplace as if you were a visitor or a customer. As you visualize the scene, what do you see? Does the area look inviting and clean? Do the employees look focused or distracted? Engaged or bored? Passionate or uninvolved?”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“(1) don’t give speeches, tell stories; (2) use personal examples, whether they’re about your family, your dog, or losing your bicycle; (3) never let anyone write a speech for you; and (4) never give a speech about anything you are not passionate about.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Technical competence: Are you expanding and refining your skill base? Management competence: Are you regularly upgrading your ability to control and organize the environment for maximum efficiency? Technological competence: Are you keeping up-to-date on ways to adapt technology to do your job faster and cheaper or to improve customer and employee satisfaction? Leadership competence: Are you continuing to learn more about the fine art of leading others?”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Don’t just ask how it’s going; check on it yourself.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“One strategy we used to anticipate these was to have every manager write down all the surprises that tended to crop up in his or her line of work. By drawing from their own experiences, managers usually came up with quite a comprehensive list.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Make me feel special. Treat me as an individual. Respect me. Make me knowledgeable.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“So step back periodically and evaluate your organizing processes—and not just during your working hours. Make sure your whole life is under control, or else the personal and professional will spill into each other and create a mess on both ends.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“When a mishap arises, instead of immediately looking for someone to blame, first see if a flawed procedure or policy is causing the problem.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Remember, well-rounded people who want balanced lives will ultimately be more productive than workaholics with no interests outside the office.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“If you do not set an example of openness, you will not be trusted; if you’re not trusted, you won’t have credibility; if you don’t have credibility, you will not have influence; and if you don’t have influence, you’ll be a leader in title only.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Your organization’s culture is the product of the people in it, and every addition and subtraction will alter the chemistry. Do everything you can to keep it harmonious.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Each of the fifty-nine thousand Cast Members is trained to treat each and every Guest with the utmost care and respect. And they do this consistently because they are treated exactly the same way by the Disney leadership: with the utmost care and respect.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“In other words, the customer doesn’t come first; leadership comes first.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney