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Good Talk: How to Design Conversations that Matter Good Talk: How to Design Conversations that Matter by Daniel Stillman
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“Conversations are how we work out a compromise and build win-win solutions. This way of working together takes a lot of creativity, self-control and self-awareness. It takes zero creativity to do things the way they’ve always been done. That’s no longer good enough—we have too much important work to do together.”
Daniel Stillman, Good Talk: How to Design Conversations that Matter