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The Commonwealth of Self Interest: Business Success Through Customer Engagement The Commonwealth of Self Interest: Business Success Through Customer Engagement by Paul Greenberg
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“four types of content that work. They are: Content that validates—case studies, references, social media sharing Content that educates—customer communities and user forums Content that rewards dedication—MVP programs, referrals, speaking engagements for customer advocates Content that inspires—customer advisory boards, co-creation, and other forms of collaboration”
Paul Greenberg, The Commonwealth of Self Interest: Business Success Through Customer Engagement