Predictable Results in Unpredictable Times Quotes

“Are You Paying Trust Taxes, or Earning Trust Dividends?”
― Stephen R. Covey, Predictable Results in Unpredictable Times

“Widespread distrust in a society…imposes a kind of tax on all forms of economic activity, a tax that high-trust societies do not have to pay.”
― Stephen R. Covey, Predictable Results in Unpredictable Times

“The leader’s task in a crisis is to create a “contribution-focused” workplace. Tell prospective new hires, “Don’t ask me for a job—bring me a solution.”
― Stephen R. Covey, Predictable Results in Unpredictable Times

“Here are some examples of where you might be paying Trust Taxes or earning Trust Dividends:”
― Stephen R. Covey, Predictable Results in Unpredictable Times

“Business confidence is one of the top concerns of CEOs in the latest Conference Board Report of 2009—earlier in the decade, it didn’t even show up.”
― Stephen R. Covey, Predictable Results in Unpredictable Times

“When trust goes down, speed goes down and costs go up. Distrust slows everything. Sales decelerate, customers grow cold, and team members get discouraged or drop out entirely. Distrust has hard costs. If you’re distrusted, people will actively refuse to do business with you, your pipeline of revenue freezes, and in extreme cases you shut down.”
― Stephen R. Covey, Predictable Results in Unpredictable Times

“There might be exceptions—and if so, you might rethink their employment—but few people really want to be mediocre. Most of your team members want to make a valued contribution—to find purpose in their work.”
― Stephen R. Covey, Predictable Results in Unpredictable Times

“Miedo omnipresente. La recesión económica provoca una recesión psicológica. Hay miedo a perder el empleo, los ahorros para la jubilación e incluso la casa. La presión se acumula y acaba pasando factura. Precisamente cuando más centrados y comprometidos necesita a los suyos, más descentrados y menos comprometidos están.”
― Stephen R. Covey, Asegurar resultados en tiempos de incertidumbre (Empresa)