Coping With Difficult People Quotes

“Your admission to Complainers that you are at fault is not only likely to be taken as a sign of submission, but, more importantly, you are just confirming their belief that the power to solve the problems that they are pointing out is, in truth, yours. You validate for them the fact that indeed it’s all your fault and they are blameless.”
― Robert M. Bramson, Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work

“you become skilled at truculantly blaming others when something goes wrong, those others can be kept occupied with the necessity of being defensive. Certainly they will be too busy to hold the Complainer accountable for meeting their, or anyone else’s, expectations.”
― Robert M. Bramson, Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work

“He scolds the whole staff when one person is late for a meeting,”
― Robert M. Bramson, Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work