Credibility Quotes

“In the end, leaders don't decide who leads. Followers do.”
― James M. Kouzes, Credibility: How Leaders Gain and Lose It, Why People Demand It

“Managers can threaten people with the loss of jobs if they don't get with the program, but threats, power, and position do not earn commitment. They earn compliance.”
― James M. Kouzes, Credibility: How Leaders Gain and Lose It, Why People Demand It

“Only credibility earns commitment.”
― James M. Kouzes, Credibility: How Leaders Gain and Lose It, Why People Demand It

“And compliance produces adequacy—not greatness. Only credibility earns commitment.”
― James M. Kouzes, Credibility: How Leaders Gain and Lose It, Why People Demand It

“And even in this digital age, when face-to-face contact seems to be diminishing—and this change is the source of many of the leadership problems being experienced these days—it is the interaction between leaders and constituents that turns opportunities into successes. The key to unlocking greater leadership potential can be found when you seek to understand the desires and expectations of your constituents and when you act on them in ways that correspond to their image of what an exemplary leader is and does.”
― James M. Kouzes, Credibility: How Leaders Gain and Lose It, Why People Demand It