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Service Operations Dynamics Quotes

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Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent by Henk Akkermans
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“Never be mean to someone who can hurt you by doing nothing.”
― Chris Voss, Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
tags: hurt, nice, nothing
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