The Digital Helix Quotes

“Providing endless options for everyone is neither possible nor the solution. Rather, the secret is to enable customers to choose what they want with smart digital customization. Look at how Uber, Salesforce, Tesla, Netflix, Amazon (especially Amazon Web Services), and others have seemingly overnight replaced business models or used digital to be efficient and effective and solve customer issues faster and better than traditional leaders. These brands are built around the philosophy of increasing customer success in a digital-first world.”
― Michael Gale, The Digital Helix: Transforming Your Organization's DNA to Thrive in the Digital Age

“New winners reimagine the problem the customer needs to solve and use digital to make it easy in wonderful and new ways.”
― Michael Gale, The Digital Helix: Transforming Your Organization's DNA to Thrive in the Digital Age

“All success stories in digital to date rely on a simple premise: Automate the mundane and enable customers to get what they want in an easy and simple way.”
― Michael Gale, The Digital Helix: Transforming Your Organization's DNA to Thrive in the Digital Age

“Our research and extensive interviews with executives and senior practitioners in the digital transformation process revealed that digital leaders think differently about high performance. In successful digital organizations, pushing the performance envelope, rewarding high performance, and learning how to invest in “optimal” mindsets are all critical parts needed to drive and sustain digital changes. “Overall, starting with a feeling of optimism promotes hope and overrides any other sentiments in your work. What would happen if all your employees felt different about coming to work? There would be a different buzz about the building. There would be a different outlook that would help people look forward to what’s next and what’s coming up. This optimism and hope creates an environment that inspires people to seek out their best and find levels of performance that maybe before they never thought were attainable. Starting with this whole new and different chemistry, any workplace is far better suited to achieve its goals and be its best, even in times of difficulty or adversity.” —Pete Carroll, head coach, the Super Bowl Champion Seattle Seahawks”
― Michael Gale, The Digital Helix: Transforming Your Organization's DNA to Thrive in the Digital Age

“The delightful part about digital is that if done right, it actually gets people to tell us who they are and what they’re looking for. Organizations can get an actual understanding of what their needs or aspirations are, enabling every business to be much more relevant in their engagement with customers. When that starts to happen, people get excited because you actually see the people you’re trying to reach and serve as they are. And it makes a huge difference. But for this to happen, the rate and pace of the adoption of digital for everyone has to happen quickly and in the right way to act on and harness this new power. Principally, most organizations have a skills and mindset gap with the amount of process change, tooling, and data that is being put into place. I’m convinced that the future of digital is going to change so many things. And we can’t wait. Most people are just as anxious as I am to get to that future.” —Jon Iwata, senior vice president, marketing and communications, IBM”
― Michael Gale, The Digital Helix: Transforming Your Organization's DNA to Thrive in the Digital Age

“John Chambers, the legendary CEO (now Executive Chairman) of Cisco, successfully led the company through what he refers to as “five or six” transformational changes in networking technology that helped him create the vision and culture that would drive Cisco from $ 70 million in revenue when he took the CEO role to today’s nearly $ 50 billion. His strategy: Identify the transitions in technology early and then lean into the change with all you’ve got.”
― Michael Gale, The Digital Helix: Transforming Your Organization's DNA to Thrive in the Digital Age

“Jack Welch, former CEO of GE. Welch says, “When the rate of change outside the company is greater than the rate of change inside, the end is near.”
― Michael Gale, The Digital Helix: Transforming Your Organization's DNA to Thrive in the Digital Age