Never Lose a Customer Again Quotes

“Most customer experience is haphazard at best, with no clear road map or milestones for the customer or the company to follow.”
― Joey Coleman, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

“If businesses approached their customer interactions in the same way movies approach their audience interactions—figuring out the emotions a customer should have every step of the way—the entire world of business would change.”
― Joey Coleman, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

“Across a wide range of industries, a 5 percent improvement in customer retention rates will yield a 25 to 100 percent increase in profits.”
― Joey Coleman, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days