What I Know About Running Coffee Shops Quotes

“Get complimentary newspapers delivered. Dress neatly. Finish your conversations straight away when a customer appears. Keep the shelves stocked. Use warm cups, not hot, not cold. Don’t serve cups with spills down the side. Set drinks up the same way all the time. Have a clear menu. Make sure all the light bulbs work. Repaint the room often. Room temperature butter. Opening and closing times written on the door. Take care of your espresso machine. Dry tables after you wipe them. Say hello to your co-workers. If you think someone’s not happy, ask. Smile.”
― Colin Harmon, What I Know About Running Coffee Shops

“Sweep the street outside. Keep the windows clean. Keep the door open. Don’t stand in the doorway, and definitely don’t smoke there. Check the toilets all the time. Say “hello”. Say “goodbye”. Clear the tables as fast as you can. Keep a comfortable temperature. Play appropriate music, not just “good” music. Always have music playing, always. Buy flowers for a display. Clean your coffee machines. Steep your cups in detergent once a week. Deep clean the café once a month. Have nice drinking water available.”
― Colin Harmon, What I Know About Running Coffee Shops

“build a reputation for high standards of cup quality, great service and build a strong, if tiny, brand on that reputation.”
― Colin Harmon, What I Know About Running Coffee Shops