The Work of Management Quotes

“The presumption was that if the operator just had a clear set of steps and a time frame”
― Jim Lancaster, The Work of Management: A Daily Path to Sustainable Improvement

“Solving today’s problems—the immediate problems that might seem simple or insignificant—has helped us improve productivity and quality like no other initiative in my 21-year tenure.”
― Jim Lancaster, The Work of Management: A Daily Path to Sustainable Improvement