Up the Organization Quotes

“MANAGEMENT CONSULTANTS The effective ones are the one-man shows.The institutional ones are disastrous. They waste time, cost money, demoralize and distract your best people, and don’t solve problems. They are people who borrow your watch to tell you what time it is and then walk off with it. Don’t use them under any circumstances. Not even to keep your stockholders and directors quiet. It isn’t worth it. Many organizations who’ve been through it will react promptly, thoroughly, and effectively to the threat: “If you fellows don’t get shaped up in thirty days so you’re a credit to the rest of the company, I’m going to call in Booz, Allen.”
― Robert C. Townsend, Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits

“performance-appraisal sheet would have looked like this: Adaptability 0 Adventuresomeness 100 Cruelty 100 Energy 100 Flexibility 0 Intelligence 100 Justice 100 Gets along well with others 0”
― Robert C. Townsend, Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits

“The Graduate.Will anybody of a certain age forget that scene when Braddock (Dustin Hoffman)”
― Robert C. Townsend, Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits