Fix It Quotes

“When you’re doing all you can and “what more?” seems an impossible task, try thinking differently, step outside your box, and open your mind to solutions that were there all the time. Solutions you just couldn’t see. Act”
― Roger Connors, Fix It: Getting Accountability Right

“When you guide and don’t tell, people may fail a bit more, but they will also grow more, learn more, have more ownership, and bring more results to the company table.” Give”
― Roger Connors, Fix It: Getting Accountability Right

“Getting everyone to set their expectations on how they will work together and consciously think about what it will take to create a high-performing team will yield huge dividends. To build team trust, make sure you talk about it. Personally”
― Roger Connors, Fix It: Getting Accountability Right

“Trust opens people up to give you the truth, rather than just telling you what you want to hear.”
― Roger Connors, Fix It: Getting Accountability Right

“When you know you’ll be facing yet another agenda with your name next to an action item, that kind of pressure will drive some very healthy accountable behavior.”
― Roger Connors, Fix It: Getting Accountability Right

“In software, you don’t want to release a huge chunk of code only to find out something’s wrong with it. You release small bite-sized chunks so you can pick up problems quickly.”
― Roger Connors, Fix It: Getting Accountability Right

“Division of labor tends to bring with it a division of responsibility that can distance everyone from the one factor they all share: results.”
― Roger Connors, Fix It: Getting Accountability Right

“Agreeing to behave according to our accountability model makes it easier to coach one another, exchange feedback, and conduct the conversations that are needed to work through difficult challenges and ensure progress.”
― Roger Connors, Fix It: Getting Accountability Right

“I’m going to work at a place I love, in an industry I love being involved in because of the challenge and excitement. Live it, breathe it, understand it, research it, study it. Learn every day.”
― Roger Connors, Fix It: Getting Accountability Right

“If it can be done, then we’ll do it. If it can’t be done by us, then no one can do it.” Self-Assess”
― Roger Connors, Fix It: Getting Accountability Right

“He taught me the importance of commitment, of doing what you say you’re going to do. It really isn’t complicated. If you say you’re going to do something, you do it. If you don’t plan on doing it, then don’t overcommit.”
― Roger Connors, Fix It: Getting Accountability Right

“Fear keeps people from the risk associated with doing their best.”
― Roger Connors, Fix It: Getting Accountability Right

“There is no ‘easy button’ when it comes to beating the competition. Success is simply about working hard and delivering results and staying uncomfortable.”
― Roger Connors, Fix It: Getting Accountability Right

“If you are afraid to take risks and continue to push yourself forward, then there will be some obstacles you will never overcome.”
― Roger Connors, Fix It: Getting Accountability Right

“The very best teams all have one thing in common—their members share a common purpose and feel accountable for a common outcome.”
― Roger Connors, Fix It: Getting Accountability Right

“The right coach will help you see what is getting in the way of making progress and may help shed some light on other steps you might take to overcome obstacles.”
― Roger Connors, Fix It: Getting Accountability Right

“The key to team wins is for everyone in each position to understand what the other positions are doing and why they’re doing it.” If teams don’t collaborate effectively across functional boundaries, they lose.”
― Roger Connors, Fix It: Getting Accountability Right

“There is one thing stronger than all the armies in the world, and that is an idea whose time has come.”
― Roger Connors, Fix It: Getting Accountability Right

“Asking, “What else can I do?” when you discover that you are wrong, in any situation or after suffering any personal setback, illuminates the path you need to take”
― Roger Connors, Fix It: Getting Accountability Right

“Asking “What else can I do?” is the very essence of taking accountability and is the Solve It question. It’s all about your ability to engage personally, and deeply, with what you can and should be doing, despite the gravitational tug from all the reasons/excuses that can drag you down Below The Line.”
― Roger Connors, Fix It: Getting Accountability Right

“Processing and filtering customer input allows for objectivity and promises that whatever action you decide to take is more in line with market demand than with personal opinions. Celebrate”
― Roger Connors, Fix It: Getting Accountability Right

“When we have a product planning session you’re not allowed to volunteer your opinion, you’re only able to volunteer what you’ve picked up directly from a customer. You can’t say, ‘I want us to improve this. . . .’ When people slip and couch it like that, they are invariably asked, ‘Which customer told you to say that?’ ‘What data do you have from customers that supports that?’ ‘Whom did you talk to?’ ‘What did they say exactly?’” When it comes to product development, it’s the customer’s feedback that gets acted on. Why? Because when feedback comes from a customer, “It keeps the hard-charging opinions about what the product should and shouldn’t do out of it.”
― Roger Connors, Fix It: Getting Accountability Right

“Getting a team to act on the feedback they receive from one another creates real traction and ensures true progress toward results.”
― Roger Connors, Fix It: Getting Accountability Right

“It’s one thing to get feedback, it’s quite another to act on it. When it comes to feedback, the real prize is won when you use it to get better results, strengthen relationships, and achieve better outcomes all around.”
― Roger Connors, Fix It: Getting Accountability Right

“The only real way to measure progress, the only real way to see if activity has any real teeth is how that activity ties to the Key Results the company is after. Activity doesn’t matter, it’s all about results.”
― Roger Connors, Fix It: Getting Accountability Right

“Without having a clear objective, accountability serves no real purpose, is tough to measure, hard to implement, and is difficult to sustain over time.”
― Roger Connors, Fix It: Getting Accountability Right

“If you want to build a project that is perfect, you’ll never succeed. You must allow failure, and people need to know it, so tell them.”
― Roger Connors, Fix It: Getting Accountability Right

“Failing fast involves egoless work. Egoless programming. Egoless operating. Egoless analysis. To remove ego, structure projects as a team effort. No solo acts. No product is any one person’s “baby.” Otherwise, people can’t criticize a product without criticizing the person. To fail fast and learn quickly, remove ego and make everything a team effort.”
― Roger Connors, Fix It: Getting Accountability Right

“In software, you can’t know what’s going to work, so, as Chuck put it, “When you build any new product, there’s no sure way to know if the dogs are going to eat the dog food.”
― Roger Connors, Fix It: Getting Accountability Right

“Developing a Culture of Accountability where people take ownership for achieving key organizational results requires a willingness to make the link between where you are and what you have done with where you want to be and what you are going to do to get there.”
― Roger Connors, Fix It: Getting Accountability Right