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Value as a Service: Embracing the Coming Disruption by Rob Bernshteyn
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“Our focus is our customers’ success. At the end of the day, if your customers are successful, they will also be satisfied. But satisfaction is not success. In today’s business environment, and certainly in tomorrow’s, mistaking one for the other can be fatal.”
― Rob Bernshteyn, Value as a Service: Embracing the Coming Disruption

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