Customer Success Quotes

“the daily job of the CSM in a SaaS company has to do with setting and resetting customer expectations,”
― Nick Mehta, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

“You can't pour enough business into the top of the funnel to sustain real growth if customers are leaking out the bottom at a high rate.”
― Nick Mehta, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue