The Heart of Hospitality Quotes

“tool (some 30 to 40 questions, for example) available in a format that doesn’t need to be answered in person. Those who make it through this screening should be automatically invited to sign up for step two of the process: a telephone interview. This means that someone who is working two jobs at present and can only find the time at, say, 11 p.m. to apply, can receive serious, sincere interest from your company by 11:40 p.m. in the form”
― Micah Solomon, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

“LEARN: Listen, Empathize, Apologize, Respond, and Notify”
― Micah Solomon, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets