The DevOps Handbook Quotes

“And, by deploying code in the middle of the workday, IT Operations is working during normal business hours like everyone else for the first time in decades.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“deployments occur throughout the business day when everyone is already in the office and without our customers even noticing—except when they see new features and bug fixes that delight them.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“How long after we knew there was a problem did it take for us to restore service?”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“∘Event severity: How severe was this issue? This directly relates to the impact on the service and our customers.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“Now more than ever, how technology work is managed and performed predicts whether our organizations will win in the marketplace or even survive.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“It’s difficult to overstate the enormity of this problem—it affects every organization, independent of the industry we operate in, the size of our organization, whether we are profit or nonprofit.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“regardless of what industry we are competing in, the way we acquire customers and deliver value to them is dependent on the technology value stream.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“In an age where competitive advantage requires fast time to market and relentless experimentation, organizations that are unable to replicate these outcomes are destined to lose in the marketplace to more nimble competitors and could potentially go out of business entirely, much like the manufacturing organizations that did not adopt Lean principles.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“Today, organizations adopting DevOps principles and practices often deploy changes hundreds or even thousands of times per day.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“These organizations are able to perform experiments to test business ideas, discovering which ideas create the most value for customers and the organization as a whole, and which are then further developed into features that can be rapidly and safely deployed into production.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“And by 2010, with the introduction of DevOps and the never-ending commoditization of hardware, software, and now the cloud, features (even entire startup companies) could be created in weeks, quickly being deployed into production in just hours or minutes—for these organizations, deployment finally became routine and low risk.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“DevOps isn’t about automation, just as astronomy isn’t about telescopes.”2”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“While many of the DevOps patterns shown in this book require automation, DevOps also requires cultural norms and an architecture that allows for the shared goals to be achieved throughout the IT value stream.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“Instead of security and compliance activities only being performed at the end of the project, controls are integrated into every stage of daily work in the software development life cycle, resulting in better quality, security, and compliance outcomes.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“Agile often serves as an effective enabler of DevOps because of its focus on small teams continually delivering high-quality code to customers.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“DevOps principles and practices are compatible with Agile,”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“In 2021, it is clearer than ever before that every business is a technology business and every leader is a technology leader.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“This book and the DevOps community as a whole have shown time and time again that DevOps practices and processes can take even the most legacy-riddled, old “horse” enterprise organization and turn it into a nimble technology organization.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“measure:9 •deployment frequency •deployment cycle time •change failure rate •development cycle time •number of incidents •mean time to recover (MTTR)”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“Compounding the issue, the person performing the work often has little visibility or understanding of how their work relates to any value stream goals (e.g., “I’m just configuring servers because someone told me to.”). This places workers in a creativity and motivation vacuum.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“The infrastructure that supports our continuous integration and continuous deployment processes also presents a new surface area vulnerable to attack. For instance, if someone compromises the servers running the deployment pipeline that has the credentials for our version control system, it could enable someone to steal source code. Worse, if the deployment pipeline has write access, an attacker could also inject malicious changes into our version control repository and, therefore, inject malicious changes into our application and services.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“By speeding up flow through the technology value stream, we reduce the lead time required to fulfill internal or customer requests, especially the time required to deploy code into the production environment. By doing this, we increase the quality of work as well as our throughput and boost our ability to innovate and out-experiment the competition. The resulting practices include continuous build, integration, test, and deployment processes, creating environments on demand, limiting work in process (WIP), and building systems and organizations that are safe to change.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“Three Ways: Flow, Feedback, and Continual Learning and Experimentation.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations

“In Operations, we may deal with this problem with the following rule of thumb: When something goes wrong in production, we just reboot the server. If that doesn’t work, reboot the server next to it. If that doesn’t work, reboot all the servers. If that doesn’t work, blame the developers, they’re always causing outages.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Without automated testing, continuous integration is the fastest way to get a big pile of junk that never compiles or runs correctly.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Anthropologists describe tools as a cultural artifact.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“little fish learn to be big fish in little ponds.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Indeed, one of the findings in the 2015 State of DevOps Report validated that the age of the application was not a significant predictor of performance; instead, what predicted performance was whether the application was architected (or could be re-architected) for testability and deployability.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“According to Lean, our most important customer is our next step downstream.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations