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Difficult People: Foolpoof Methods - Dealing with Difficult People, Mean People, and Workplace Bullying (Difficult People at Work, Passive Aggressive, ... Dealing with Difficult People, Negativity) Difficult People: Foolpoof Methods - Dealing with Difficult People, Mean People, and Workplace Bullying by William Lockhart
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“You must use this control to your full advantage. No matter what happens, at the end of the day, the shocking truth is that they don’t care about you.  Yes. No matter how paranoid you may be rethinking of a certain encounter, none of it will matter when you step outside of the office. And so always remember to know your purpose in any time or in any situation, keep your focus, maintain a professional relationship and succeed in achieving what you need without compromising your own values.”
William Lockhart, Difficult People: Foolpoof Methods - Dealing with Difficult People, Mean People, and Workplace Bullying