Managing in Uncertainty Quotes

“In all domains of life we struggle with the stable instability of the living world. The manager’s task is to make the best sense possible of the complex responsive processes of relating, making the full use of the resources available to him or her. These include the mess, the ambiguity, contradictions and paradoxes which arise from trying to get things done with other people.”
― Chris Mowles, Managing in Uncertainty: Complexity and the paradoxes of everyday organizational life

“I have come round to the opposite point of view than that recommended by what we might term the dominant discourse on managing conflict. Instead of assuming managers can adopt an objective position, deciding what type of conflict they have on their hands and so which tool or technique they might choose to resolve it for the optimum working of the organization, I am assuming that there is no objective position to be found. Rather, what managers might do instead is to immerse themselves as fully as possible in the complex responsive processes of relating which take place in all social life, noticing their own reactions to and perspectives on the situation as important data in deciding what to do about it. They are caught up in complex social relationships which are forming them, and which they are forming, and these contribute to the regular irregularity of organizational life. Managers would be naïve to anticipate that emotions are absent from everyday organizational life; indeed, it is most likely to provoke strong emotions as people endure the flux and change in the emerging balance of forces.”
― Chris Mowles, Managing in Uncertainty: Complexity and the paradoxes of everyday organizational life