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Win Friends and Customers: Relationship and Business Success from Empathic Acknowledging Win Friends and Customers: Relationship and Business Success from Empathic Acknowledging by Lawrence J. Bookbinder
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“We usually need to remind ourselves of the option to listen during a conversation, but rarely need to remind ourselves of the option to talk.”
― Lawrence J. Bookbinder, Win Friends and Customers: Relationship and Business Success from Empathic Acknowledging
tags: listening-to-others
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