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The Experience: The 5 Principles of Disney Service and Relationship Excellence The Experience: The 5 Principles of Disney Service and Relationship Excellence by Bruce Loeffler
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“Our research shows us that roughly 80 percent of the customer's interaction with you is based on their first impressions of you.”
― Bruce Loeffler, The Experience: The 5 Principles of Disney Service and Relationship Excellence
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Quotes By Bruce Loeffler