TOC Thinking Quotes

“There is a long-standing debate on where one, or a company, should focus their improvement efforts. Should they sharpen their edge by working on their strengths and make them ever stronger? Or should they strive to improve their versatility by working on their weaknesses? It is easy to argue both ways, depending on the situation the individual or the company is facing. The right and consistent answer is that we should focus our improvement efforts on improving our constraint.”
― Yishai Ashlag, TOC Thinking: Removing Constraints for Business Growth

“Process follow up is critical for success. But following it blindly is dangerous. The way to examine which processes should be kept without any deviation and which should be challenged is to document the process in a way that combines the processes with the logic behind those processes. It is the ability to check the assumptions behind the process that enables good process audit.”
― Yishai Ashlag, TOC Thinking: Removing Constraints for Business Growth

“Process definition requires more than a series of action steps; it needs clear documentation of the relevant whys and hows.”
― Yishai Ashlag, TOC Thinking: Removing Constraints for Business Growth