The Customer Service Revolution Quotes

“In today’s world, the only thing that is separating companies from offering another commodity is the relationship they have with their Customers. If you do not have a relationship with your Customer, you better be the cheapest.”
― John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

“A complaining client is giving us the opportunity to make things right; it’s the silent ones that hurt us. They don’t remain silent once they leave our business.”
― John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

“Don’t punish 100 percent of your Customers, or potential Customers, for what you are afraid 2 percent might try to do.”
― John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

“Experience it forward. What employees experience, Customers will. The best marketing is happy, engaged employees. Your Customers will never be any happier than your employees.”
― John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World