The Art of Talking So That People Will Listen Quotes

“SUMMARY In this chapter we have focused on three ways to analyze and solve communication problems—through component, transactional, and life-space analysis. Component analysis uses a “snapshot” approach to study the speaker, the message, and the listener. Transactional analysis takes a “motion picture” review of the way communication partners respond to each other (as an Adult, Parent, or Child). Life-space analysis takes a “panoramic” view of the environment or total situation which affects the way a person”
― Paul W. Swets, The Art of Talking So That People Will Listen: Getting Through to Family, Friends & Business Associates

“What lies behind us and what lies before us are tiny matters compared to what lies within us.1 RALPH WALDO EMERSON”
― Paul W. Swets, The Art of Talking So That People Will Listen: Getting Through to Family, Friends & Business Associates