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Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities

Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities by Mark Friedman
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“Customer results contribute to population results. What we do for our customers is our contribution to the quality of life of the community.”
― Mark Friedman, Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities

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