Improving Performance Quotes

“Mistakes are always paid for in casualties and troops are quick to see any blunder made by their commanders. —DWIGHT DAVID EISENHOWER”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“Design for 80 percent and build separate paths for exceptions. Eliminate or reduce the impact of low-value steps. Simplify complex steps. Combine simple steps. Work to design quality into the work, rather than inspect step outputs after the fact. Use parallel paths wherever possible. Broaden job content and empower employees. Don’t design things to the task level unless the risk of variation is unacceptable and you’re willing to invest in testing prior to implementation.”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“When we try to pick out anything by itself, we find it hitched to everything else in the universe.”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“Genius will live and thrive without training. —MARGARET FULLER”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“The bravest are surely those who have the clearest vision of what is before them, glory and danger alike, and yet notwithstanding go out to meet it. —THUCYDIDES”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“What is the city but the people? —WILLIAM SHAKESPEARE”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“An organization is only as effective as its processes.”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“Looking out upon the future, I do not view the process with any misgivings. I could not stop it if I wished; no one can stop it. Like the Mississippi, it just keeps rolling along. —WINSTON CHURCHILL”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“All are but parts of one stupendous whole. —ALEXANDER POPE”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart

“The silo culture forces managers to resolve lower-level issues, taking their time away from higher-priority customer and competitor concerns. Individual contributors, who could be resolving these issues, take less responsibility for results and perceive themselves as mere implementers and information providers.”
― Geary A. Rummler, Improving Performance: How to Manage the White Space on the Organization Chart