Coaching for Emotional Intelligence Quotes

“He would always share the latest ideas he'd been thinking about and pass books along for people to read. Every conversation with Don allowed you to bathe in his warmth, his attention, his love of people and the grocery business, and his interest in you as a human being. And his people responded to his attention by sharing his values
and providing warm and friendly services to their customers.”
― Bob Wall, Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees

“people who served his customers. In conversations, he had the capacity to make each person feel important and as the total focus of his attention. He would ask about their personal lives and go out of his way to ensure that people were able to take care of family needs. He freely shared his love of his business,”
― Bob Wall, Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees

“Empathy is an essential working and leadership capacity. If you are going to build strong relationships with your direct reports, peers, bosses, customers, and vendors, you must have the capacity to understand what other people are feeling and wanting. Business is replete with two-way transactions. In order to close a sale, you must understand your customer's needs. If you are leading people through a difficult change, you must understand how the change is affecting them if you are going to be able to lead them effectively.”
― Bob Wall, Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees

“In your conversations, what percentage of the conversation is spent talking about you versus what is going on with the other person? Generally, people who lack empathy don't ask much about other people. They don't care. It doesn't even occur to them to ask.”
― Bob Wall, Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees

“To develop empathy, we must care about the experiences, feelings, needs, and wants of the people around us. We must care enough to turn away from our self-centered thinking and focus on others to develop an understanding of the meaning and feelings associated with events occurring in their lives.”
― Bob Wall, Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees