The Seven Rules of Trust By Jimmy Wales & The 5 Second Shift By Blair Yates 2 Books Collection Set Quotes

“..civility took root at Wikipedia. It grew into a social norm...But sometimes, even the toughest social norms aren’t enough. We found there is always a tiny fraction of people who get a kick out of being rude and abusive, and they won’t stop even when they are asked, politely, to knock it off. Every community has a right and a duty to set expectations for minimum acceptable behavior and enforce standards as a last resort, so we created a system for warnings. Those who ignored the warning could be kicked out briefly. If they came back and kept acting like jerks they got booted for longer. Or even permanently.”
― Jimmy Wales, The Seven Rules of Trust By Jimmy Wales & The 5 Second Shift By Blair Yates 2 Books Collection Set

“..before Wikipedia became the biggest collection of knowledge in the history of the world, before Wikipedia became the largest encyclopedia ever, it had to overcome its greatest challenge: Wikipedia had to get strangers on the Internet to talk and cooperate.”
― Jimmy Wales, The Seven Rules of Trust By Jimmy Wales & The 5 Second Shift By Blair Yates 2 Books Collection Set

“Wikipedia had to get strangers on the Internet to talk and cooperate. To do that, those strangers had to trust each other. They had to trust that others would not be abusive or uncivil to them. They had to trust that others would not change or erase their contributions without consideration or explanation. They had to trust that others would sincerely listen to what they had to say and really think about it. They had to trust that even when others didn’t agree with them and their views weren’t accepted, they would at least be treated fairly. Only if that trust between volunteers was established-only if there was internal trust-could Wikipedia even get off the ground.”
― Jimmy Wales, The Seven Rules of Trust By Jimmy Wales & The 5 Second Shift By Blair Yates 2 Books Collection Set