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Zero to Hero: The Human Experience in Leadership and Business Transformation Zero to Hero: The Human Experience in Leadership and Business Transformation by Nora Osman
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“Every interaction with a human is a moment of truth. They can be zero moments, or they can be hero moments.”
― Nora Osman, Zero to Hero: The Human Experience in Leadership and Business Transformation
tags: business, customer-experience, inspiration, leadership, service, transformation
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