Dispelling the Myths and Rediscovering the Lost Art of Listening Quotes

“We each have a unique way of looking at the world. Our personal world view has been shaped by the things that have happened to us as children and as adults. It has been shaped by the points of view put forward by the people who have influenced us over the years. It has been shaped by our disappointments, our victories and our defeats. Our experience has meant we have developed coping mechanisms that enable us to survive. For me to believe that I can understand you so well that I can even understand your coping mechanisms is arrogant beyond belief.”
― Richard Mullender, Dispelling the Myths and Rediscovering the Lost Art of Listening