Secrets of the Voice Quotes

“Set the tone Have you ever wondered how many conflicts between people (and maybe even nations) are caused not by ideas, but, rather, by the tone of voice with which a particular message is conveyed? In verbal communication, the tone of the voice is very important – it affects how people respond to us, and how we instinctively react to them. As philosopher Friedrich Nietzsche once said: “We often refuse to accept an idea merely because the tone of voice in which it has been expressed is unsympathetic to us.”
― Ehud Segev, Secrets of the Voice: Read People & Influence Others Using the Voice