The Compassionate Geek Quotes

“People will forget what you say, they will forget what you do, but they never will forget how you make them feel.” —Dr. Maya Angelou”
― Don R Crawley, The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

“Did something happen to you in the past that still haunts you today? Do you feel anger or bitterness about what happened? When we permit it, anger, bitterness, and resentment can hold us in a crushing grip, hijacking our lives to no positive end. The cruel paradox is that anger, bitterness, and resentment hurt only the person harboring those feelings and the friends and family members close to him or her.”
― Don R Crawley, The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

“As people who serve other people, we can use that knowledge to craft our interactions based on the approximate age of the person with whom we’re dealing.”
― Don R Crawley, The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

“Ask yourself, as you interact with your fellow humans, “Am I being as kind as I possibly can be?”
― Don R Crawley, The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service