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The Managed Heart: Commercialization of Human Feeling The Managed Heart: Commercialization of Human Feeling by Arlie Russell Hochschild
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“Sincerity” is detrimental to one’s job, until the rules of salesmanship and business become a “genuine” aspect of oneself. —C. Wright Mills”
― Arlie Russell Hochschild, The Managed Heart: Commercialization of Human Feeling
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