Massively Better Healthcare Quotes

“new patient bookings through Zocdoc, the flat fee was a bargain, while for those who did not, it was prohibitively expensive. As a result, doctors were leaving the platform faster than Zocdoc could sign up new ones. By 2017, the company realized that proper alignment between its margin (subscription revenue) and mission (connecting patients with care) required charging providers based on the number of new patient appointments booked through Zocdoc’s marketplace. It then had to spend years securing permission from regulators to transition to this new pricing model. The multiyear effort to restructure the business model, which Kharraz pointedly referred to as “open-heart surgery,” nearly killed the company. But Zocdoc emerged stronger,”
― Halle Tecco, Massively Better Healthcare: The Innovator's Guide to Tackling Healthcare's Biggest Challenges

“Playing it safe, Zocdoc initially charged every provider on the platform the same monthly subscription fee to be listed on its marketplace. But this one-size-fits-all approach created a fundamental misalignment. As founder and CEO Oliver Kharraz, MD, observed, there’s a reason no other marketplace—whether it’s Priceline for travel or OpenTable for restaurants—charges its supply-side customers a flat fee: The price is almost always”
― Halle Tecco, Massively Better Healthcare: The Innovator's Guide to Tackling Healthcare's Biggest Challenges

“✔ Scalable: Built to Grow”
― Halle Tecco, Massively Better Healthcare: The Innovator's Guide to Tackling Healthcare's Biggest Challenges

“Our loyalty is not to the healthcare system we were handed. It’s to the future we can build. Something that catches people before they fall through the cracks. Something where money-making and mission-advancing are not at odds. Something worthy of a country that claims to be the greatest in the world.”
― Halle Tecco, Massively Better Healthcare: The Innovator's Guide to Tackling Healthcare's Biggest Challenges

“Expertise and curiosity aren't mutually exclusive. We can simultaneously hold deep knowledge and remain open to new possibilities. Embody this duality: understand the system's byzantine complexities but refuse to be imprisoned by them. Learn to recognize the difference between necessary constraints and artificial barriers, between rules that protect patients and rules that merely protect the status quo. In doing so, you will maintain the fresh eyes needed to spot opportunities that others, perhaps too immersed in "the way things are," might miss entirely.”
― Halle Tecco, Massively Better Healthcare: The Innovator's Guide to Tackling Healthcare's Biggest Challenges