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Surrounded by Idiots: The Four Types of Human Behaviour and How to Effectively Communicate with Each in Business (and in Life) Surrounded by Idiots: The Four Types of Human Behaviour and How to Effectively Communicate with Each in Business by Thomas Erikson
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“But what remains of what you said to someone after it has been filtered through that person’s frame of reference, views, attitudes, experiences, prejudices, and preconceived notions is ultimately the message that has been understood.”
Thomas Erikson, Surrounded by Idiots: The Four Types of Human Behaviour and How to Effectively Communicate with Each in Business
“I wouldn’t go so far as to claim that I’m never embroiled in conflict, just as I wouldn’t attempt to convince you that I never lie, but both phenomena are rarities these days. I hope you don’t interpret this as boasting. It’s taken me decades of study and practice to reach this point and I am acutely aware of how much I have left to learn.”
Thomas Erikson, Surrounded by Idiots: The Four Types of Human Behaviour and How to Effectively Communicate with Each in Business