The Everything Store Quotes

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― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Unlike traditional retailers, Amazon boasted what was called a negative operating cycle. Customers paid with their credit cards when their books shipped but Amazon settled its accounts with the book distributors only every few months. With every sale, Amazon put more cash in the bank, giving it a steady stream of capital to fund its operations and expansion.14 The company could also lay claim to a uniquely high return on invested capital. Unlike”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“When you are small, someone else that is bigger can always come along and take away what you have,” Bezos told him. “We have to level the playing field in terms of purchasing power with the established booksellers.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Amazon was a family affair in another way. MacKenzie, an aspiring novelist,”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Jeff, one day you'll understand that it's harder to be kind than clever”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“I really can’t say,” the teacher replied. “Except that there is probably no limit to what he can do, given a little guidance.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Mike Bezos’s job took them to Miami—a city Mike had first encountered fifteen years before as a penniless immigrant. Now he was an executive at Exxon, and the family bought a four-bedroom house with a backyard pool in the affluent Palmetto neighborhood in unincorporated Dade County. Miami”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“We would trust Jeff to take them to movies,” Jackie Bezos says, “but the two of them would come back embarrassed, saying, ‘Jeff laughs too loud.’ It would be some Disney movie, and his laughter was drowning out everything.” After”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“In 2008, Sinegal bought a Kindle e-reader that turned out to be defective and wrote Bezos a laudatory e-mail after Amazon’s customer service replaced his device for free. Bezos wrote back, “I want you to consider me your personal customer service agent on the Kindle.” Perhaps”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Wilke subscribed to the principles laid out in a seminal book about constraints in manufacturing, Eliyahu M. Goldratt’s The Goal, published in 1984.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Jeff, one day you'll understand that it's harder to be kind that clever”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Dearest Amabot,
If you only had a heart to absorb our hatred...
Thanks for nothing, you jury-rigged rust bucket.
The gorgeous messiness of flesh and blood with prevail!”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“It’s an easy prediction to make—that Jeff Bezos will do what he has always done. He will attempt to move faster, work his employees harder, make bolder bets, and pursue both big inventions and small ones, all to achieve his grand vision for Amazon—that it be not just an everything store, but ultimately an everything company.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“He wondered why Microsoft’s large base of users had never come out in any significant way to defend the company against its critics and speculated that perhaps customers were simply not satisfied with its products. He”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Jeff, one day you’ll understand that it’s harder to be kind than clever.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“For the first time, Amazon was spoken in the same breath as Google and Apple—not as an afterthought, but as an equal. It had blasted off into high orbit.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“The development of Fiona set the stage for this new phase in Amazon’s history and revealed the company as relentlessly innovative and disruptive, as well as calculating and ruthless. Amazon’s”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“The narrative fallacy, Bezos explained, was a term coined by Nassim Nicholas Taleb in his 2007 book The Black Swan to describe how humans are biologically inclined to turn complex realities into soothing but oversimplified stories.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Just like Creation author Steve Grand had predicted, the creatures were evolving in ways that Bezos could not have imagined. It was the combination of EC2 and S3—storage and compute, two primitives linked together—that transformed both AWS and the technology world. Startups no longer needed to spend their venture capital on buying servers and hiring specialized engineers to run them. Infrastructure costs were variable instead of fixed, and they could grow in direct proportion to revenues. It freed companies to experiment, to change their business models with a minimum of pain, and to keep up with the rapidly growing audiences of erupting social networks like Facebook and Twitter.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Rare Earth: Why Complex Life Is Uncommon in the Universe,”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“But don’t be worried about our competitors because they`re never going to send us any money anyway. Let’s be worried about our customers and stay heads-down focused.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Jobs’s personal interests guided Apple’s strategy. Bezos’s particular passions would have the same defining impact at Amazon. Bezos didn’t just love books—he fully imbibed them, methodically processing each detail.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Bezos refined the formula even further. Every time a new feature or product was proposed, he decreed that the narrative should take the shape of a mock press release. The goal was to get employees to distill a pitch into its purest essence, to start from something the customer might see—the public announcement—and work backward. Bezos didn’t believe anyone could make a good decision about a feature or a product without knowing precisely how it would be communicated to the world—and what the hallowed customer would make of it. Steve”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Unlike traditional retailers, Amazon boasted what was called a negative operating cycle. Customers paid with their credit cards when their books shipped but Amazon settled its accounts with the book distributors only every few months. With every sale, Amazon put more cash in the bank, giving it a steady stream of capital to fund its operations and expansion.14 The company could also lay claim to a uniquely high return on invested capital. Unlike brick-and-mortar retailers, whose inventories were spread out across hundreds or thousands of stores around the country, Amazon had one website and, at that time, a single warehouse and inventory. Amazon’s ratio of fixed costs to revenue was considerably more favorable than that of its offline competitors. In other words, Bezos and Covey argued, a dollar that was plugged into Amazon’s infrastructure could lead to exponentially greater returns than a dollar that went into the infrastructure of any other retailer in the world.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“Uma coisa é ter uma boa ideia; outra é ter confiança em alguém para executá-la”, conta.”
― Brad Stone, A loja de tudo: Jeff Bezos e a era da Amazon

“Простейшие решения — всегда наилучшие.”
― Брэд Стоун, The Everything Store: Джефф Безос и эра Amazon

“Дефекты, которые не видны экспертам, могут быть очевидными для новичков.”
― Брэд Стоун, The Everything Store: Джефф Безос и эра Amazon

“Любой процесс подлежит улучшению.”
― Брэд Стоун, The Everything Store: Джефф Безос и эра Amazon

“obsessão pelo cliente; simplicidade; propensão à ação; propriedade; e padrões elevados de talento.”
― Brad Stone, A loja de tudo: Jeff Bezos e a era da Amazon

“Roseman also put it: “Autonomous working units are good. Things to manage working units are bad.”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon