Why Are You Shouting at Us? Quotes

“Mehrabian’s second experiment was to have nine different words recorded in varying tones of voice. The words themselves had an association with either liking (‘ honey’, ‘dear’ and ‘thanks’); neutrality (‘ may’, ‘really’ and ‘oh’); or disliking (‘ don’t’ , ‘brute’ and ‘terrible’). It was found that the tone in which the words were said was a more reliable indicator of recognizing the emotion than the actual meaning of the words. These experiments led Mehrabian to construct an (in no way uncontroversial) formula: Total liking = 7% Verbal liking + 38% Vocal liking + 55% Facial liking 1 In other words, we make decisions as to whether someone likes us predominantly on the basis of their facial expression and the tone of their voice: what is actually said is accountable for only a small part of communicating liking.”
― Phil Beadle, Why are you shouting at us?: The Dos and Don'ts of Behaviour Management

“students were savvy enough to know that forcing a teacher to shout at the class would be a sure sign that they had got to them, and, therefore, raising your voice in class would just make kids laugh at you. The discipline system there had clear sanctions, which did not include taking a kid out and shouting at them.”
― Phil Beadle, Why are you shouting at us?: The Dos and Don'ts of Behaviour Management

“Real behaviour management is about guiding a student to understand, own and anticipate the consequences of their own behaviour and to learn a range of strategies to adapt that will help them manage their lives successfully despite the challenges they face.”
― Phil Beadle, Why are you shouting at us?: The Dos and Don'ts of Behaviour Management