The Behavior Breakthrough Quotes

“High-impact behaviors are behaviors that: Drive targeted results Are few in number Do not likely happen without focused, purposeful effort Can pull along other desired behaviors as well”
― Steve Jacobs, The Behavior Breakthrough: Leading Your Organization to a New Competitive Advantage

“Target the Business Opportunity and Desired Results Pinpoint the High-Impact Behavior Understand the Drivers Implement the Behavior Change Plan Continuously Improve Your Own Leadership Practices Measure Behavior Change Progress and Impact Sustain It, Improve It, Apply It to New Priorities”
― Steve Jacobs, The Behavior Breakthrough: Leading Your Organization to a New Competitive Advantage

“In every case, you must ensure that the organization is really ready to have desired behaviors happen on day one and become business as usual. If you do that, you can feel confident that”
― Steve Jacobs, The Behavior Breakthrough: Leading Your Organization to a New Competitive Advantage

“Success depends on careful behavioral planning, preparing employees and leaders to observe and encourage behavior, and addressing systemic consequences (measurement, incentive, performance-management systems) that might impede new behavior. Choosing”
― Steve Jacobs, The Behavior Breakthrough: Leading Your Organization to a New Competitive Advantage

“What new behaviors will the company require of leaders and employees? Which one to three behaviors are most critical? How will those behaviors generate promised results? Assuming perfect communications and training (and other antecedents), which behaviors will the company still have trouble generating after go-live? How will we help people perform these new behaviors? What Timely, Important, and Probable encouragers can we insert to get these behaviors going—and keep them going? How will we know at an early stage if these behaviors are happening? Have we talked with people expected to perform these new behaviors to get their take on what support they will need? What have they said? Leaders”
― Steve Jacobs, The Behavior Breakthrough: Leading Your Organization to a New Competitive Advantage