No More Tears Quotes

“Nothing better encapsulates the more-than-140-year history of Johnson & Johnson than having its leader be rewarded and publicly celebrated for actions that in reality helped to foster or worsen the country’s worst public health crises. Few companies in American history have had a wider gap between their public reputation and their actual conduct than J & J—a gulf it bridged with enormous advertising budgets, ingenious public relations campaigns, and massive piles of money.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Social normalization of deviance means that people within the organization become so much accustomed to a deviant behavior that they don’t consider it as deviant, despite the fact that they far exceed their own rules for elementary safety,” Vaughan said in an interview. “But it is a complex process with some kind of organizational acceptance. The people outside see the situation as deviant whereas the people inside get accustomed to it and do not. The more they do it, the more they get accustomed.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“the FDA is now so wholly captive to those it supposedly regulates that agency officials routinely refer to drug and device companies as their main customer and concern, not consumers or the American public.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“irresponsibly, to withhold that information from the FDA and the public. But sixty years passed between the introduction of Johnson’s Baby Powder and clear evidence that it contained asbestos. Nearly twenty years separated Tylenol’s introduction and the discovery that it was the most dangerous over-the-counter medicine on the market.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“They could do almost anything, it seemed, and still be admired. And bad behavior without consequence can be deeply corrupting.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Acetaminophen has for decades been the nation’s leading cause of acute liver failure.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Both the opioid and EPO disasters resulted in large measure from the financial incentives in the American system. Europe, which does not have the same financial incentives and, where direct payments to doctors from drugmakers are generally banned, experienced neither disaster. In the EPO case, prosecutors and investigators later expressed shock at how thoroughly corruption infected almost every major institution involved in cancer care.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Congress passed a law in 1990 requiring the agency to establish a schedule to finally finish this transition. But to this day, the FDA hasn’t produced its list.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“The sad truth is that the FDA ignored, enabled, or encouraged every Johnson & Johnson disaster in this book. But the 1982 Tylenol poisonings stand out because of an element not present in the others: the most corrupt FDA commissioner in history.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Kligman was a problematic researcher, to say the least. For many years, he had conducted tests of Johnson’s Baby Powder, as well as Band-Aids, shampoos, and other drugs, on African American prisoners and mentally disabled children. These experiments were often exquisitely painful for his vulnerable subjects.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“The vast disconnect between the mythology and reality of Johnson & Johnson should cast doubt on common fairy tales about the equity and rightness of the American systems of healthcare, government, and economy. Because CNBC’s Mathisen was right: J & J’s is the quintessential American story.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“talc-based Johnson’s Baby Powder remained on the market for fifty years longer than it should have.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“The real irony, of course, is that one contaminated product helped the company recover from another.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“At least 150 Americans die every year and 30,000 are hospitalized from taking too much acetaminophen—and those are just the confirmed cases. The real toll in the United States is likely far higher”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Seven months later in May 2020”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Johnson & Johnson appealed all the way to the United States Supreme Court”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Every drug has risks" became an excuse to tolerate any risk whatsoever for the sake of not risking the chance of making as much money as possible.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Johnson & Johnson remains the only corporation in the world that can freely use the symbol of the Red Cross, because of special legislation passed by Congress. No other company in the world owns such license. The Red Cross symbol is the most cherished in healthcare-one that engenders feelings of trust, respect, and admiration. J& J's ability to link its own brand with a universally recognized emblem of care and reassurance is priceless.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Making the agency appear tough gets stories attention. Revealing it to be a slow-moving, compromised bureaucracy generally consigns articles to the bottom of news feeds. "But the FDA is unlikely to take meaningful action for years" is a line that all but ensures a slashing edit and zero prominence. Reporters' most important constituencies—editors, readers, agency officials, politicians, and industry executives—are all invested in a false image of the agency, and reporters defy them at their peril.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Not one of the five is affiliated with a major academic medical center where their EPO prescriptions would likely garner scrutiny. But for these oncologists in small towns, small markets, and small cities, prescribing EPO brings considerable extra income, helping them fight against many of the trends in medicine that might otherwise lead them to flee to bigger cities or cost them their ability to fund second homes.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Amidst all these changes, drug sales reps were an oasis that offered not only food and money but respect. Border checkpoints to enter this oasis, however, soon became strict. In the past, doctors could say they had prescribed a lot of a drug without actually doing so. By the 1990s, sales reps could check on a weekly basis whether these claims were true. Doctors who failed to follow through on expected prescriptions were cut off and reinstated only when they reformed. Free rides were over.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Financially dependent on the drug industry after 1992, the FDA would never again launch such an investigation, never again visit the homes of top Big Pharma executives unannounced, and never again delay the approval of a new drug while an investigation continued. In fact, the agency repeatedly approved new uses for J & J drugs based on information given by the company, even in the midst of criminal investigations launched by federal prosecutors that involved allegations that the company was lying to the FDA. Getting tough on drugmakers is simply not part of the agency's mandate anymore.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Plaintiffs proved with convincing clarity that Defendants engaged in outrageous conduct because of an evil motive or reckless indifference.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Three weeks earlier on July 15, 1982, Cramer published a study in Cancer, a major medical journal, which concluded that women who dusted their crotch with talc had a 92 percent increased risk of ovarian cancer.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“But for doctors, the myth of an ever-vigilant FDA lulls many into a false sense of security.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“the industry pushed for more patients to take each medicine. One way they achieved this was by getting Congress in 1987 and then the FDA in 1997 to loosen restrictions on TV advertisements, making the United States one of only two countries in the world to allow prescription drug ads. (New Zealand is the other.)”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Every FDA commissioner of the modern era has worked for drugmakers after leaving government service, and many worked for them beforehand. But only Dr. Arthur Hayes, Jr., surreptitiously and illegally took money from drug companies while he led the agency.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Johnson & Johnson then helped Engelhard replace its real records with false ones,”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson