Reset Quotes

“Averages are great for monitoring but terrible for diagnosis.”
― Dan Heath, Reset: How to Change What's Not Working

“Every system is perfectly designed to get the results it gets.” Meaning that once you change your aspiration—when you set your sights on different results—the system you have is wrong, by definition. Because the system is designed, intentionally or not, to yield the results you got yesterday.”
― Dan Heath, Reset: How to Change What's Not Working

“Change is not AND, it's INSTEAD OF.”
― Dan Heath, Reset: How to Change What's Not Working

“Type 1 decisions, in his terminology, “are consequential and irreversible or nearly irreversible—one-way doors—and these decisions must be made methodically, carefully, slowly, with great deliberation and consultation. If you walk through and don’t like what you see on the other side, you can’t get back to where you were before.” Type 2 decisions, though, are reversible. Two-way streets. If you make a decision and you don’t like the results, you just undo it. “Type 2 decisions can and should be made quickly by high judgment individuals or small groups,” wrote Bezos.”
― Dan Heath, Reset: How to Change What's Not Working

“The curse of a bad set of habits is that all the unnecessary things you’re doing actually come to seem necessary.”
― Dan Heath, Reset: How to Change What's Not Working