Case Studies in Crisis Communication Quotes

“There are very few moments in our lives where we have the privilege to witness history taking place. This is one of those moments. This is one of those times … This is the power of human dignity, and it could never be denied. Egyptians have inspired us, and they’ve done so by putting the lie to the idea that justice is best gained through violence. (White House, 2011)”
― Amiso M. George, Case Studies in Crisis Communication: International Perspectives on Hits and Misses

“President Mubarak had overspent his goodwill and reputational equity that he may have had when he assumed leadership in Egypt 30 years ago. His harsh policies and unresponsive attitude to the needs of the people quickly eroded any likelihood for him to salvage his presidency following the breakout of these rashes of protests.”
― Amiso M. George, Case Studies in Crisis Communication: International Perspectives on Hits and Misses

“only Mubarak could stand for presidential election on a yes or no vote. Elections were more of a selection process since most of them were rigged and falsified. Mubarak claimed to have won five consecutive presidential elections with a questionable sweeping majority in all of them.”
― Amiso M. George, Case Studies in Crisis Communication: International Perspectives on Hits and Misses

“Mubarak said: I talk to you during critical times that are testing Egypt and its people which could sweep them into the unknown … Those protests were transformed from a noble and civilized phenomenon of practicing freedom of expression to unfortunate clashes, mobilized and controlled by political forces that wanted to escalate and worsen the situation. Leaders of government or corporate leaders finding themselves in such crisis typically employ tactics as they seek to, “distance themselves from their illegitimate behaviours and then create identifications with the public values they are reputed to have violated”
― Amiso M. George, Case Studies in Crisis Communication: International Perspectives on Hits and Misses