Value-Driven Business Process Management Quotes

“People in a process culture understand how the concept of an end-to-end business process provides value to clients and how their individual roles impact that value.”
― Peter Franz, Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

“Nothing happens unless it is someone’s responsibility to make it happen. Nothing happens repeatedly unless it is embedded in the organization.”
― Peter Franz, Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage