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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George
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“A good managerial record is more a function of which boat you get into rather than how effectively you row"1 Warren Buffett”
― Michael L. George, Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
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