The Emotionally Intelligent Team Quotes

“interactions. Unsupportive group conditions, such as a lack of trust, can short-circuit our cooperative abilities, creating the average- or poor-performing teams that so many of us find ourselves in every day.”
― Vanessa Urch Druskat, The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest

“Team EI is a group culture created by a set of norms that build a productive social and emotional environment that leads to cooperative interactions, collaborative work processes, and hastens effective performance.”
― Vanessa Urch Druskat, The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest

“Teams are systems, which means that the quality of their interactions, not people’s talents, determines success. What determines how they interact are norms and culture—conditions, habits, routines, and rituals that influence how members behave. High-performing teams set up norms and cultures that build a collaborative community focused on continuous learning and improvement.”
― Vanessa Urch Druskat, The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest