The New Rules of Retail Quotes

“in retailing’s past provides an adequate prologue for the transformation businesses must now go through. And transform they must, or they will be no more.”
― Robin Lewis, The New Rules of Retail: Competing in the World's Toughest Marketplace

“Today, as we observe the evolutionary (as opposed to revolutionary) transformation of Macy’s and its Bloomingdale’s division, as well as Nordstrom and a few other traditional department-store models in this book, we believe that these retail brands are actually achieving much of what Johnson had envisioned—but in a more methodical, strategically sensible way.”
― Robin Lewis, The New Rules of Retail: Competing in the World's Toughest Marketplace

“Scarcely a year after his Steve Jobs–like big-stage launch presentation, after JCPenney’s sales had shrunk by more than $5 billion and earnings had plunged by almost $1 billion, Johnson was gone.”
― Robin Lewis, The New Rules of Retail: Competing in the World's Toughest Marketplace