Tune In Quotes

“It is not important what is said, what is important is what is heard.” Jeffrey Fry”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Those who stand out professionally use behavioural insight as a route to exceptional judgement. The intelligent decision-maker understands themselves better than they understand their products, patients, clients or markets.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Everything can be taken from a man but one thing… to choose one’s attitude in any given set of circumstances, to choose one’s own way.” Viktor Frankl”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“You have a personal and professional narrative even if it’s hard to articulate. If you don’t control your narrative, your narrative will control your judgement as well as your reputation.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Equally, when software developers estimated completion time for 60 tasks over three months, the estimated time varied by an average of 71%.399”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“When executives simply rinse and repeat habits, strategies or routines that worked before rather than reengineer better solutions or processes, existing methods become institutionalised.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“When you see change as the enemy of certainty rather than the friend of opportunity,”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“First, we think what we have is better than what we could have. It’s why consumers watch the same movies, buy the same brands and re-elect the same politicians.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“If you’re like others, you probably don’t pause to consider the effect of your workplace context on behaviour. In competitive ego-driven climates, misconduct can be due to a bad apple as much as a bad barrel.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“The world isn’t necessarily fair, even if good people try to make it so. Bad people don’t always get punished and good people aren’t always rewarded.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“If you see fraud and don’t say fraud, you are a fraud.” Nassim Taleb”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“A quicker way to stem flight risk and activism is tuning in to employee voices! Smart organisations protect memory via formal processes such as professional data archiving and recording critical conversations, interviews and meetings.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“But what employees retain about products, services and customers constitutes the bedrock of its intellectual capital. And it matters. When someone quits, teams groan because years of intellectual property and process knowledge escape out the door.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“As brands fight to differentiate identity, sonic branding is a growing marketing mechanism.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“I don’t have to be what you want me to be. I don’t have to say what you want me to say. I don’t have to do what you want me to do. I’m free to be who I am.302”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“We are what we do. And we do what we want to be, hoping to convince others of who we are.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Be yourself; everyone else is already taken.” Oscar Wilde”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Rather than embracing dissent, Wharton professor Adam Grant contends, “Too many leaders shield themselves from dissent. As they gain power, they tune out boat-rockers and listen to bootlickers. They surround themselves with agreeable yes-men and become more susceptible to seduction by sycophants.”159”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Your personal power is mitigated under two conditions: (i) when you overly admire those who are an authority; or (ii) when you fear those who are in authority. We’re people-pleasers, wanting to curry favour and circumvent hassle even though powerholders can challenge our rationality or even our morality.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“most people conform to the voice of authority even when it contradicts their intuition, expertise or values. This is authority bias. We follow rules, orders and instructions from those senior or uniformed. Co-pilots defer to captains, junior officers to lieutenants, managers to CEOs. Who do you listen to? Power, social class and wealth create a natural hierarchy of who gets heard.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“The first rule of leadership is to respect hierarchy and know your place in it. As Ren Zhiqiang and Peng Shuai learned, Ma forgot about the nature of power and the boundaries of the Great Wall of China. Lesson one: there’s always a bigger bear! Jack Ma tuned out. When hunting or holding power, tuning in when it matters limits self-sabotage.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“In Disaster in the Boardroom, Professor Randall Peterson and Gerry Brown suggest six patterns of governance failures: conforming, subordinated, imbalanced, bystander, bureaucratic and distended boards.144 In each type, multiple boards heard what they want and believed stories presented by self-serving and self-preserving power hunters.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“The data always tells you the story you want to hear. “If you torture the data long enough, it will confess to anything,” according to economist Ronald Coase.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Radioactive challengers can suffer “dire consequences to careers and lives.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Some public figures used their position to agitate change. In 1992, singer-songwriter Sinéad O’Connor ripped up a picture of Pope John Paul II, frustrated at the denial of Catholic abuse. Conservative Ireland wasn’t ready to hear the truth. Vilified, threatened and ridiculed for sacrilege, today she would have been feted for courage and fortitude. Fellow musicians said, “She was harassed simply for being herself.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“If you’re known as a good listener, you’re generally ranked as a good leader.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Former Chairman of KPMG UK Bill Michael told employees there was “no such thing as unconscious bias.” The idea was “complete and utter crap.” He was later fired for telling pandemic-stressed staff to “stop moaning.”80 I guess it’s easier to point to a disrupted supply-chain or digital process than a disrupted mental state. It’s also easier to self-delude.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Being overloaded is the new normal. Microsoft find that 68% of employees don’t have enough uninterrupted time, and 64% say they don’t have enough time to do their job.38”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“Human error starts with tuning out the voices that matter: unheard customers, employees, voters, patients, mavericks or minorities.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World

“From the top, the only way is down.”
― Nuala Walsh, Tune In: How to Make Smarter Decisions in a Noisy World