Employees First, Customers Second Quotes

“The role of the CEO is to enable people to excel, help them discover their own wisdom, engage themselves entirely in their work, and accept responsibility for making change. (164)”
― Vineet Nayar, Employees First, Customers Second: Turning Conventional Management Upside Down

“Unless the company becomes obsessed with constant change for the better, gradual change for the worse usually goes unnoticed.”
― Vineet Nayar, Employees First, Customers Second: Turning Conventional Management Upside Down