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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value Design Thinking: Integrating Innovation, Customer Experience, and Brand Value by Thomas Lockwood
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“Design thinking can be described as a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.”
Thomas Lockwood, Design Thinking: Integrating Innovation, Customer Experience, and Brand Value